Remember to check our FAQ below, most questions can be answered there.

Email Us at help@horizondevices.com

Text Us at 1 888 764 7763 (No phone calls, please.)

 

 

FAQs

When will my Precision Drive ship?

If you order right now, your pedal will ship either same day or the next business day. If you preordered a pedal, then it has already shipped and should arrive shortly!

Will you ship internationally?

We ship almost everywhere worldwide, except to Zimbabwe.

How much is shipping to my country?

Shipping is automatically calculated at checkout thanks to the magical internet elves powering our website.

How should I setup my pedal?

We suggest starting with the drive all the way down and the output at about ¾. Turn bright to the right until it cuts properly with your setup, and then adjust the variable attack knob to taste. Keep the gate towards the bottom of its range to just cut noise, and crank it to get a super tight sound. We did make sure the knobs don't have any “dead spots” though, so experiment with everything (including the drive knob!) to find what works best for you.

Read the User Guide

What's the deal with the accidental damage plan?

The Precision Drive already includes a 1 year manufacturer defect warranty (that basically never comes into play since MXR does such great work). The accidental damage plan will replace your pedal for anything but water damage for one year. Ran it over with your van? Check. Trampled by thousands of fans that want the secret to your tone? Check. Just follow the instructions after buying the coverage, and send your pedal back if you need it replaced!

Do you have any authorized dealers?

Yes, a full list is available here.

Does it djent?

If you want it to.

Will my 7/8 string sound good with the Precision Drive?

The Precision Drive is voiced to work with lowering tunings better than any other pedal. Not only does it work great for standard 6 strings, but it'll handle that multiscale 14 string you've been waiting to use for years just fine.

Can I use a battery?

Yes! A standard 9v works, in addition to a proper power supply (9v negative tip only).

How does it have a noise gate built in? Isn't that really expensive?

Overdrives can be the noisiest part of your chain, and are essential for the tight sound on many modern metal recordings. We didn't want to compromise on what the community wanted, so we made sure you could get that entire sound from one pedal. If you don't want extra tightness, turn it to the left side of its range and it will only eliminate noise.

Will this work with my Axe FX II/Kemper/Line 6 device?

Yep! We made sure the pedal was voiced to cut through both high gain heads and integrate perfectly with digital modeling rigs.

Does it work like a normal OD?

Yes and no. It does boost your signal, but it is built from the ground up to tighten high gain tones. It won't be confusing to dial in but will work easier than what you're used to. It also does vintage crunch and lead tones great as well!

You say it's a community-driven pedal. How does that work?

We spent hundreds of hours asking modern guitarists what they need out of pedals. For example, we've poured through the data of countless polls from our Facebook group of over 4800 members.

I have questions. Who do I talk to?

Email us at help@horizondevices.com. We usually respond to all emails within 6 - 12 hours. Even on weekends.
 

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