Ordering Payment Terms
Orders may be paid for using most major credit/debit cards. Cash and PayPal are not payment options that we accept at this time.
100% Satisfaction Guarantee
New Gear: If you’re not satisfied, neither are we. If for any reason you’re not completely satisfied with your purchase of a new item, simply return it in its original condition within 72 hours of receiving it (see exceptions below) and we’ll give you a full refund. It’s that simple. Returned items must be in original, brand-new condition, showing no signs of wear or use such as scratches, scuffs, dings or scrapes on the product or collateral materials. Items must also include all original packaging, manuals, warranties and accessories or your return may be subject to a return handling charge. Your refund will be promptly processed upon successful evaluation of your returned item from our trained professionals. Refunds are made for product value only, excluding shipping and handling charges. If you received Free Shipping on your order, the value of the uncharged shipping cost will be deducted from your refund.
Cancellations: If you need to cancel your pre-order prior to receiving it, a $45 cancellation fee will be deducted from the value of your refund. Contact us as [email protected] to request a cancellation.
Return Policy: All returns (not related to warranty) are to be sent to;
Horizon Devices Returns C/O fulfillment.com
10701 Abercorn St, #61553,
Savannah, GA 31420
Return shipping is the responsibility of the buyer. Only after we have inspected the pedal and its packaging will a full refund be issued. If any component of the pedal or the packaging is damaged a fee will be assessed and issued to the buyer. Please send as much information with your return as possible including the name, phone number and address where the order was sent and/or billed to, email address or credit card used to purchase the item along with your receipts. Please pack and seal your return securely using an insured carrier service. Your shipment must be sent prepaid. We do not accept C.O.D. deliveries. For refunds or price adjustments, we only credit the original account used to make the original purchase. Please allow up to two billing cycles for your credit to appear on your statement. For international returns, Horizon Devices recommends indicating on the packaging that the items are intended ‘Returned Goods’ or ‘For Exchange’ to avoid additional custom duties and taxes. Please ensure adequate insurance is taken for the safe delivery of your order. All international customers are obliged to pay for their goods to be returned for a refund. It is your responsibility to obtain proof that the goods have been returned, and to return the goods by registered post or by other such means or carrier of your choice, which gives proof of posting and delivery. All returns or exchanges sent to Horizon Devices must have a valid tracking number. Horizon Devices will not be liable for items lost in transit.
Requesting a Return: Contact us at [email protected] to obtain a return authorization.
Abuse of Return Privileges – Our return policy is in place to ensure our customers never get stuck with gear that isn’t right for them. Those who violate the spirit of our return policy by having excessive returns may be subject to limitations or suspension of return privileges.
For complete details on our guarantees, shipping, and return policies, please contact us at [email protected]
Limitation of Liability
HORIZON DEVICES DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. HORIZON DEVICES WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT, OR STATUTORY DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES BUNDLED WITH THE PRODUCTS, WHETHER FOR BREACH OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY IN TORT OR OTHERWISE, HORIZON DEVICES SHALL NOT BE LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF PRODUCTS OR SERVICES UNDER THIS AGREEMENT GIVING RISE TO SUCH LIABILITY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
You agree to comply with all applicable laws and regulations of the various states and of the United States. You agree and represent that you are buying for your own personal use only, and not for resale or export.