Home / FAQs
Who are you?
A company run by guitarists, for guitarists! Learn more here.
Do you offer financing on Horizon Devices products?
We do! We offer 0% interest financing through Affirm for those who qualify. Select Affirm at checkout and you will be directed through the Affirm financing process!
When are you releasing something new?
No idea! Join our email list here and get notified first!
Do you offer returns?
Yes! Check out our returns page here.
What is your refund policy?
100% satisfaction guaranteed. Check this page here for full details.
Are you hiring?
Check out our jobs page to find all current position openings!
Where do you ship from?
All products are shipped from the continental US.
How much is shipping to my country?
Shipping is free within the US and automatically calculated at checkout thanks to the magical internet elves powering our website.
What’s the best way to get in contact with you?
Email us at help@horizondevices.com
What payment types do you accept?
We accept all major credit cards as well as Amazon Pay.
What’s the deal with the accidental damage plan?
All Horizon Devices products come with a 1 year manufacturer defect warranty. The accidental damage plan is an extra service that will replace your pedal for anything but water damage for one year. Ran it over with your van? Check. Trampled by thousands of fans that want the secret to your tone? Check. Just follow the instructions after buying the coverage, and send your pedal back if you need it replaced!

Apex Preamp: 

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When will my Apex Preamp ship?

Conservatively, Apex pre-orders are set to ship January 2019.
Will you ship internationally?
We ship almost everywhere worldwide, except to Zimbabwe.

How much is shipping to my country?
Shipping is automatically calculated at checkout thanks to the magical internet elves powering our website.
What is a Preamp Pedal?
A preamp pedal is an amps clean or dirty channel in one convenient package. The Apex Preamp is a direct replacement to your favorite distortion pedal, an entirely new channel added to your clean amp, or a dirty channel replacement on your high gain amp. Check out our use case guides to see all the different ways you can add the Apex Preamp to your rig!
Can it do cleans?
With the right guitar and settings it can get pretty clean, it will behave dynamically with your guitar like an amp.
How do you justify the price?
To get all the features of the Apex in any other form you would have to buy:
  • $250 boutique, all new high gain distortion pedal
  • $150 custom, ultra powerful noise gate
  • $180 Cabinet simulator
  • $100 one off pedal similar with a tight switch
Instead of spending $680 on 4 pedals you can spend less than half and get an Apex Preamp in one convenient pedal!
 
I already have a high gain amp, can I use this?
Yes! Blend the Apex Preamp with your existing dirty channel to get an all new distortion flavor!
Just make sure to turn off the cab sim by sweeping the knob all the way to the left.
 
How does it pair with a power amp?
Perfectly! You can use your power amp to run the Apex direct into your physical cabinet.
Just make sure to turn off the cab sim by sweeping the knob all the way to the left.
Can this replace my distortion pedal?
Yes! Use the Apex for a whole new distorted tone.
How can I use the Apex Preamp?
Check out our use case guide! 
 
Will this work with my Axe FX II/Kemper/Line 6 device?
Yep! We made sure the pedal was voiced to cut through both high gain heads and integrate perfectly with digital modeling rigs.
Can I load my own cabinet IR?
The Apex’s cabinet simulator is analog and built-in, meaning you can’t change the impulse response. However, you can easily disable the cab sim by turning the knob to the left and use the Apex with your favorite 3rd party IR’s.  
What is the Cab sim modelled after?
The Apex’s analog cabinet simulator is modelled after a modern 4x12 loaded with V30 speakers.
Does it Djent?
You already know the answer.
What are the power requirements of the Apex?
9V operation requires 29 mA and 18V requires 50 mA. We recommend running the unit at 9V. It will function at 18V but sounds best at 9V.
Can I use a battery?
Yes! A standard 9v works, in addition to a proper power supply (9v negative tip only).

Precision Drive: 

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When will my Precision Drive ship?
If you order right now, your pedal will ship either same day or the next business day.
If you preordered a pedal, then it has already shipped and should arrive shortly!
Will you ship internationally?
We ship almost everywhere worldwide, except to Zimbabwe.
How much is shipping to my country?
Shipping is automatically calculated at checkout thanks to the magical internet elves powering our website.
How should I setup my pedal?
We suggest starting with the drive all the way down and the output at about ¾. Turn bright to the right until it cuts properly with your setup, and then adjust the variable attack knob to taste. Keep the gate towards the bottom of its range to just cut noise, and crank it to get a super tight sound. We did make sure the knobs don’t have any “dead spots” though, so experiment with everything (including the drive knob!) to find what works best for you.
READ THE USER GUIDE

What’s the deal with the accidental damage plan?

The Precision Drive already includes a 1 year manufacturer defect warranty (that basically never comes into play since MXR does such great work). The accidental damage plan will replace your pedal for anything but water damage for one year. Ran it over with your van? Check. Trampled by thousands of fans that want the secret to your tone? Check. Just follow the instructions after buying the coverage, and send your pedal back if you need it replaced!

I have questions. Who do I talk to?

Email us at help@horizondevices.com. We usually respond to all emails within 6 – 12 hours. Even on weekends.

Does it djent?

If you want it to.

Will my 7/8 string sound good with the Precision Drive?

The Precision Drive is voiced to work with lowering tunings better than any other pedal. Not only does it work great for standard 6 strings, but it’ll handle that multiscale 14 string you’ve been waiting to use for years just fine.

Can I use a battery?

Yes! A standard 9v works, in addition to a proper power supply (9v negative tip only).

How does it have a noise gate built in? Isn’t that really expensive?

Overdrives can be the noisiest part of your chain, and are essential for the tight sound on many modern metal recordings. We didn’t want to compromise on what the community wanted, so we made sure you could get that entire sound from one pedal. If you don’t want extra tightness, turn it to the left side of its range and it will only eliminate noise.

Will this work with my Axe FX II/Kemper/Line 6 device?

Yep! We made sure the pedal was voiced to cut through both high gain heads and integrate perfectly with digital modeling rigs.

Does it work like a normal OD?

Yes and no. It does boost your signal, but it is built from the ground up to tighten high gain tones. It won’t be confusing to dial in but will work easier than what you’re used to. It also does vintage crunch and lead tones great as well!

You say it’s a community-driven pedal. How does that work?

We spent hundreds of hours asking modern guitarists what they need out of pedals. For example, we’ve poured through the data of countless polls from our Facebook group of over 4800 members.